Neither snow, nor rain …
January 18th, 2008By Amber Morris
“Neither snow, nor rain, nor heat, nor gloom of night …”
These words are inextricably linked to dedicated postal carriers everywhere. And yesterday they defined Standing Partnership’s dedication to excellent client service.
We are developing a broad social media plan for a client and I needed a book - John Cass’s “Strategies and Tools for Corporate Blogging” – ASAP. We couldn’t get it quickly enough online, but Marijean, who is in our Charlottesville office, had a copy.
I sheepishly pecked an e-mail requesting she overnight it, knowing it was late in the day there. What I didn’t know … Charlottesville was in the midst of a snowstorm.
Unfazed, Marijean quickly leveraged her relationship with the local UPS store to convince them to stay open late. Her husband Mark offered to navigate the snowy streets. Her son and a friend also came to the rescue, pushing the car out of the driveway.
To me, this example of going above and beyond for a client is what Standing Partnership is all about. As our core values state – it’s our standing order; our benchmark. And, as today proved, we’ll deliver – even if we need a sled to do it!
January 27th, 2008 at 4:20 pm
Man, I need to know more folks like you, and need to be more like that myself. I love this type of ‘yes’ organization. It sounds like you are doing much to shake off the image that most people have of ’service’ companies these days.
Sounds like a great place to work! Rock on.